A helper’s biodata is only the start of a dependable household match

We start with your household’s actual responsibilities, rather than recommending a helper on nationality or a profile alone. At Noven, strict candidate screening and customised pre-departure preparation support the match before the helper enters your home.

Tell us which responsibility comes first: preparing meals, caring for a child, helping an older family member or managing daily housekeeping. Also describe your household size, communication preferences and routines so we can discuss the role clearly with you.

A list of duties is not the same as a workable daily routine. For example, if childcare is your priority, explain when a parent is available and which chores can wait. Use the consultation to establish realistic expectations for both your family and the helper—not to assume that one person can handle every task simultaneously.

We connect candidate selection, training and arrival through one managed process

We manage the placement journey from your initial enquiry to handover and ongoing support, with government paperwork handled by our own team. You can review our domestic helper recruitment and management services to see the scope beyond candidate selection.

1. Consultation: define the household brief. We discuss your priorities and the type of support you need. You receive guidance on the placement process before choosing a candidate.
2. Selection: review suitable biodata and interview. Our service includes online interviews, giving you an opportunity to discuss experience, communication and household expectations before confirming your choice.
3. Confirmation and application: prepare the paperwork. Once you proceed, we guide document preparation and handle the work permit application in-house. This keeps administrative coordination with our team rather than an outsourced paperwork provider.
4. Approval: progress through government processing. We manage the application stage, while approval remains with the relevant authorities. An enquiry or candidate selection should not be treated as a confirmed arrival date.
5. Training: prepare for Malaysian home life. Our overseas pre-departure practical training covers house chores, local home cooking, childcare and elderly-care support, with preparation tailored to household needs. Discuss the selected candidate’s preparation rather than assuming identical proficiency in every task.
6. Arrival and medical arrangements: coordinate the next steps. We arrange airport pickup and the FOMEMA medical check-up as part of the placement journey, so these arrangements are not left for you to coordinate independently.
7. Handover and adjustment: keep support available. Our services include in-house orientation for newly arrived helpers, followed by consultation, counselling and retraining support when adjustment issues arise.

Process reference: our seven-step hiring overview and published service scope.

Compare the full placement scope before comparing the fee

For families hiring through Noven, the useful price is the quotation for the selected candidate and agreed services—not an isolated headline fee. We offer transparent pricing with no hidden charges; ask us to explain what is included, what is payable separately and which continuing employment costs you should budget for.

Timing should be discussed alongside price. Our hiring journey includes candidate selection, document submission, government processing, training and arrival arrangements. Ask for an estimate based on your application stage rather than planning around a guaranteed handover date.

Choose placement support that continues when household adjustment begins

Our managed placement approach suits employers who want screening, practical preparation and administrative coordination together with help after arrival. Noven’s offer includes in-house paperwork and ongoing counselling, retraining and replacement assistance, so compare those responsibilities explicitly when reviewing another quotation.

A lower quotation is not automatically a poor choice; it may cover a different scope. Equally, ongoing support does not mean that every difficulty requires replacement. Explain the specific concern to our team so we can discuss counselling, retraining or replacement assistance as appropriate.

At Noven, we manage recruitment and the relationship after handover

At Agensi Pekerjaan Noven Sdn Bhd, we are a fully licensed Malaysian foreign domestic helper agency specialising in Filipino and Indonesian placements. We support working families, parents and multigeneration households across Peninsular Malaysia, with our main service coverage in Klang Valley, Johor and Melaka.

• We prepare candidates for Malaysian household needs through practical pre-departure training.
• We manage government paperwork in-house rather than outsourcing it.
• We remain available for placement support, including conflict consultation and replacement options.

Our published services make placement support easier to check

We give you a defined service scope to review before choosing us, rather than asking you to rely on a promise of reliability alone.

Practical answers before you enquire about a helper