A full-time helper needs to fit your daily routine, not just your cleaning list

We begin with your household priorities because our placement service covers more than cleaning: it also supports cooking, childcare and elderly household needs. A candidate suited to general chores may not be the right match when your main concern is a baby's routine or an older parent's daily assistance.

Tell us which responsibilities matter most and which tasks can wait. For example, if childcare is the priority during the afternoon, explain when meals and laundry can reasonably be completed instead of expecting every task to happen at once.

• Working parents: describe the children's routines, your availability and the household tasks you want help with.
• Multi-generation homes: identify who needs assistance and who will give the helper day-to-day instructions.
• Cooking-focused households: explain your usual meals, food preferences and kitchen routines.

We use these details for candidate matching and customised preparation. Agreeing on realistic duties, rest arrangements and clear communication also gives you and your helper a more practical starting point.

From candidate screening to handover, we manage the placement steps

We combine candidate screening, household-specific preparation and in-house administration so you have support from selection through arrival. Our published seven-step hiring process sets out the sequence, while the details depend on your household and application.

1. Consultation: define the role. Share your location, household members, main duties and preferred start date. We discuss the requirements before recommending candidates.
2. Selection: review candidates and interview. You review suitable biodata and can use our online interview service to discuss experience, communication and daily responsibilities. Ask about the duties that matter to your home rather than relying only on a general skills list.
3. Confirmation and application: prepare the documents. Once you confirm your selection, we guide you through employer document preparation and handle the government paperwork in-house rather than outsourcing it.
4. Approval: progress through government processing. We manage the application process, but the approval decision is not ours to guarantee. Confirm the application status before treating a preferred start date as fixed.
5. Training: prepare for Malaysian household routines. We provide customised overseas pre-departure training covering domestic tasks such as local cooking, cleaning, childcare and elderly support. Tell us your priorities early so they can inform preparation.
6. Arrival and medical arrangements: coordinate the practical steps. We arrange airport pickup and the FOMEMA medical check-up as part of the placement process.
7. Handover and support: begin with clear expectations. Our process includes a handover briefing and ongoing assistance. If adjustment difficulties arise, our team provides consultation and counselling, with replacement options available under the applicable terms.

Your full-time helper quotation should separate placement costs from ongoing commitments

For a Kuala Lumpur family hiring through Noven, the useful budget is the complete placement scope plus the ongoing employment commitment—not an isolated headline fee. We provide transparent pricing with no hidden charges; ask us to clarify the candidate-specific quotation, what it includes and what remains payable separately before you commit.

For a more detailed budgeting discussion, see our household maid cost overview. Your own quotation should remain the basis for deciding whether the placement fits your budget.

Choose full-time placement for ongoing household duties, not occasional cleaning alone

Our full-time placement offer is for households seeking an ongoing helper relationship across agreed domestic responsibilities. If you only need occasional cleaning, compare a visit-based cleaning arrangement instead; Noven's screening, training, documentation and after-sales support address the broader decision of employing a domestic helper.

We do not ask you to choose by nationality alone or assume one helper can cover every responsibility equally well. Tell us your non-negotiable duties, discuss them in the interview and confirm the support terms before selection.

At Noven, we support Kuala Lumpur households from our Klang Valley office

At Agensi Pekerjaan Noven Sdn Bhd, we specialise in Filipino and Indonesian domestic helper placements for working families, parents and multi-generation households. We serve Kuala Lumpur through our Klang Valley office in Puchong, combining household matching with practical training, in-house administration and ongoing assistance.

Our placement service includes preparation and support after arrival

We back the placement process with defined services rather than treating airport arrival as the end of our role. Our agency profile describes support from household consultation and documentation through training, handover, counselling and retraining.

Full-time helper placement: details to settle before you commit

Confirm the household role, candidate terms and application arrangements with us before making your selection. These are the practical details behind our consultation and placement process.